Home POINTS TO REMEMBER DURING ERP SUPPORT & MAINTENANCE PHASE
ERP Support and Maintenance has been considered one of the most important phases after the implementation of ERP systems as compared to different areas of ERP software implementation including development customizations training and so on… ERP support and maintenance period which comes once the implementation of the project is completed by the vendor. In this blog post we will understand list of points one should remember while undergoing ERP support & maintenance Phase.
Support plays an important role after the implementation of any ERP solution. Therefore one should understand what kind of support will be provided by the vendor who undertakes ERP development & implementation. There are vendors or companies who provide 24/7 support or maybe support via ticket system based on the issues raised by the people of an organization.
If it is a big implementation where there are many number of users using ERP software then having 24 by 7 support is important as downtime can reduce the optimum working of an employee.
It is better to understand the support plan from the vendor during the proposal stage only as a proper designing of support plan offers many benefits to the organization while using the ERP software.
There are various support plans available from the vendor’s such Ticket based system or Time and material based support system or issue-based Support. Therefore understanding the importance of a support system is good in the long run.
The different kinds of support and maintenance service provided by the vendors such as upgrade support, migration support, maintenance support, and enhancement support. These support services are activated based on the selection by the organization, Therefore one should ensure what type of support and Maintenance Services for the ERP is required.
At GlobalTeck we are official Odoo partners and have successfully completed more than 50+ Odoo project we are working with our team in Mumbai – India and offer end to end services with Odoo software including the Migration services for Odoo with customized modules that you have created previously.
For more details and information you can email us – sales@globalteckz.com
ERP related Articles from Globalteckz Blog