Website RMA (Return Merchandise Authorization) Management

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RMA ( Return Merchandise Authorization ) in Odoo  | Manage your RMA request from odoo backend and also customers can directly request from website  | RMA ( Return Merchandise Authorization ) module will help your customers to generate request directly from website with reason he faced with product, this module will help your customers with refund, replacement or repair based on the condition of product with specific reason you can decide and everything you can managed by this app and customers get update based on what you decide

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Following are the list of main features for RMA ( Return Merchandise Authorization )

  • Customer can request RMA from website
  • Customer can directly print there RMA request
  • Customer can track the status of RMA request
  • User can directly create RMA request from odoo backend also
  • User can refund RMA request in odoo
  • User can repair RMA request in odoo
  • User can replace RMA request in odoo
  • User can Approve RMA request in odoo
  • User can Reject RMA request
  • User can Reject with specific reason the RMA request
  • Setup Reject reason as per business policies
  • Once the Order is confirmed and delivered to the customer later they can request return (RMA) request from website and you can even create RMA request from backend.

This is delivery order is done, will show further return request for this particular order

Customer can select for which order he want to generate the return request

You can click on Return Order Button to give RMA request.

Below is the RMA request page. If you enter Return Quantity more than Delivered Quantity then system will not allow you and show warning message

If wihtin same order there are multiple products you can request the selected products and than submit button to create RMA Request.

You can see here your RMA request and that’s status for your return.

You can take print by clicking on Arrow button.

RMA request report.

In back end here you will get all your RMA requests of different customers on which you can take suitable actions.

RMA request page of backend which can explain each button features, you can easily approve or reject by specific reason

When you click on approve button you will get this wizard after that return order will be created.

If you will click on reject button then you will get this wizard. It will ask you rejection reason.

Here you can create multiple reasons of rejection so based on that your team can accept the returns based on company policies

Here you can take particular action on particular product individually.

After Approval of RMA request return delivery order will be created.

These are all delivery orders of that particular RMA request including delivered and return orders.

This is return delivery order which is created from RMA request.

Frequently Asked Questions

This Odoo App is one-time purchase for a particular version of Odoo ERP that you select. For instance V. 14, V13 etc. You dont need to pay monthly fees or licenses.
Yes, this Odoo App is compatible with Enterprise and Community Edition both.
Yes ! You can fully customize this app as per your business needs and requirements. Customization charges are extra based on your requirements. You can contact our team on sales@globalteckz.com
This App comes with a warranty of 6 months from the date of purchase until any custom changes not made on this particular Odoo App by Third-party vendors. The Warranty of this app get Void if any third party customizations made any change in the core code.
Globalteckz offers you 6 months of No Cost support for apps costing above 399 Euros. For less than 399 Euros A 3 Month of Support is provided by Globalteckz Team. Support voids if there is any custom coding done in the core code by third-party vendor.
You can get the demo from our Experts on this Odoo App Kindly email us on sales@globalteckz.com for more information.
This Odoo App may require other supporting Odoo Apps to make the particular module fully functional. All our support apps are provided to you after you purchase this module from our app store. Supportive apps are almost free for community edition & Enterprise edition. That means you dont need to pay any extra cost for the same.
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Additional information

Available Version

V16, V15, V14, V13, V12, V11, V10, V9


V10, V11, V12, V13, V14, V15, V16, V8, V9


Without Installation


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