Jogeshwari West, Mumbai 400102 +(91) 98333 44 333

The Dangers of ERP Customizations in the Initial Stages

  • Home
  • The Dangers of ERP Customizations in the Initial Stages
The Dangers of ERP Customizations in the Initial Stages

The Dangers of ERP Customizations in the Initial Stages

Why it can be dangerous to initiate ERP customizations at the initial phase of development. Implementing any Enterprise Resource Planning system is a significant milestone for any organization. It promises to streamline processes, integrate various functions, and provide comprehensive data insights. However, one of the critical decisions during an ERP implementation is whether to customize the system to fit specific business needs in the initial level or to go with out of the box functions first ?

Although customization might seem like a necessary step to align the ERP with unique business processes, doing so at the initial stages can be fraught with risks and challenges. This blog post explores why early-stage ERP customizations can be dangerous and how to navigate these challenges effectively.

Understanding ERP Customization

Understanding of ERP

Enterprise Resource Planning software customization involves altering the out-of-the-box functionalities of the ERP software to meet specific business requirements. There are 2 parts which needs to be understand – Configuration and Customizations. Configuration includes simple adjustments in workflows and settings within the given ERP system. Whereas Customizations includes complex changes in the system’s core functionalities through coding or as a new module development from scratch. Customization is different from configuration, which involves setting up the ERP system using built-in tools and options to fit the business processes without altering the underlying code.

The Charm of Customization

Businesses often feel the need to customize their ERP systems for several reasons:

  • Unique Business Processes: Companies believe their processes are unique and require specific functionalities that the standard ERP does not offer.
  • Competitive Advantage: Custom features are seen as a way to gain a competitive edge.
  • Legacy System Alignment: Customizations may be needed to replicate processes from legacy systems that users are familiar with.

While these reasons are valid, diving into customizations too early can lead to several pitfalls.

The Dangers of Early ERP Customizations

  • Increased Complexity

Customizing an ERP system increases its complexity. Standard systems are designed to be comprehensive and flexible enough to meet the needs of various industries. Customizing these systems to fit specific requirements often leads to added layers of complexity, making the system harder to manage and maintain. This complexity can result in longer implementation times and higher costs.

  • High Initial Costs

Customizations can significantly increase the initial cost of an ERP implementation. Developing and integrating custom features require additional resources, both in terms of time and money. This can strain the project budget and lead to financial overruns. Additionally, the cost of future upgrades and maintenance also escalates, as each customization needs to be re-implemented or adjusted whenever the ERP vendor releases a new version.

  • Delays in Implementation

Customizing an ERP system can delay the implementation process. The time required to develop, test, and integrate custom features can extend the project timeline beyond initial estimates. This delay can hinder the business from realizing the benefits of the ERP system on time and can also affect overall business operations.

  • Upgrade and Compatibility Issues

ERP systems are frequently updated by vendors to include new features, security patches, and performance improvements. Customizations can cause significant challenges during these upgrades. Custom features may not be compatible with new versions of the ERP system, leading to extensive rework or even causing the system to break. This can result in additional costs and downtime, impacting business continuity.

  • Loss of Vendor Support

Vendors may limit their support for heavily customized ERP systems. When issues arise, the vendor’s support team may not be able to assist effectively, as customizations alter the standard functionality of the ERP system. This lack of support can lead to prolonged downtimes and unresolved issues, affecting business operations.

  • Scope Creep and Project Overruns

Customizations can lead to scope creep, where the project’s requirements keep expanding beyond the initial plan. This can cause the project to overrun its budget and timeline. Managing scope creep requires strict control and frequent reassessment of the project goals, which can be challenging in complex customization scenarios.

  • Dependency on Specific Individuals

Customizations often lead to a dependency on specific individuals or consultants who understand the custom code. If these key individuals leave the organization, it can create a knowledge gap and make it difficult to manage and troubleshoot the customized system. This dependency can pose significant risks to the stability and continuity of the ERP system.

Best Practices for ERP Customizations

Best practice of ERP Customization

Given the potential risks associated with early-stage ERP customizations, businesses should consider the following best practices to mitigate these challenges:

  • Thoroughly Evaluate Business Needs

Before deciding on customizations, conduct a thorough evaluation of the business processes and identify which ones truly require customization. Often, ERP systems offer built-in configurations that can address many business needs without the need for custom code.

  • Adopt a Phased Approach

Instead of customizing the ERP system from the outset, consider implementing it in phases. Start with the core functionalities and gradually introduce customizations as necessary. This approach allows the organization to become familiar with the system and make informed decisions about which customizations are genuinely needed.

  • Leverage Standard Features

Make the most of the standard features offered by the ERP system. Vendors continuously enhance their products to meet industry standards and customer needs. By leveraging these features, businesses can reduce the need for customizations and take advantage of vendor support and updates.

  • Involve Stakeholders Early

Engage key stakeholders early in the project to understand their needs and expectations. This can help in identifying critical customizations and avoiding unnecessary ones. It also ensures that the customization efforts are aligned with the overall business strategy.

  • Plan for Upgrades

When customizations are necessary, plan them in a way that minimizes their impact on future upgrades. This includes documenting all customizations thoroughly and ensuring they are modular and easily adaptable to new versions of the ERP system.

  • Invest in Training

Invest in training for the internal team to reduce dependency on specific individuals or external consultants. A well-trained team can manage and maintain the ERP system more effectively, ensuring business continuity.

  • Monitor and Review

Regularly monitor and review the ERP system and its customizations. This helps in identifying potential issues early and making necessary adjustments to ensure the system remains aligned with business needs.


While customizing an ERP system adopting a strategic and phased approach to customization, businesses can mitigate these risks and ensure a successful ERP implementation that delivers long-term value. At Globalteckz, we understand the complexities involved in ERP implementations and are here to guide you through every step, ensuring a smooth and successful journey towards digital transformation.

Globalteckz Suggestions for Customizing any ERP

While selecting any ERP software – check the existing functionalities of the software how much streamline of business process can be done through out of the box and default functions. This will help you to judge the capabilities of the software that can match your requirements. Once satisfied with the functions; businesses can make a note of customizations required. This will help you to reduce the initial cost of development and build confidence with the existing functions of an ERP software.

Facebook Comments

Leave Comment