Odoo Whatsapp Connector | Chat Integration helps you to send messages from Odoo ERP software to different customers, suppliers, vendors and so on… this odoo app seamlessly integrate with your Messenger that helps you to communicate with ease through one of the largest messaging platform. Messaging definition has been changed altogether when Whatsapp was introduced for media and communication.
There may be many social media apps or messaging system available but Whatsapp Chat has changed lives dramatically on both personal as well as professional side. Today for short communication or confirmation Whatsapp is preferred rather than long emails. Integrating WhatsApp with leading ERP software also enhances the use of enterprise systems.
How Odoo Whatsapp Chat integration helps your business:
In any business be it small or large, effective communication plays an important role. Be it sharing feedback or improvising customer communication or employee engagement. ERP software integrated with emails may not be so effective due to spam messages, or ignored by the user. But when you send whatsapp messages through ERP systems ignorance can be minimize. Certain scenarios where Odoo whatsapp integration can be used are sometimes sales person may forget to communicate important aspects between the customer. Invoices may not be shared after selling the goods, or promotional messages may be ignored by the buyer.
There may be other ways where business process may get affected such as– payments collection getting delayed, because ledgers didn’t get sent when customers asked for them, purchase orders may have not been received on time etc. Revenues get affected; operations and transactions get stagnant resulting in mayhem in management. This scenario can be totally avoided by the implementation of Odoo WhatsApp connector. Let see how the integration between both works:
INSTALL ODOO WHATSAPP CONNECTOR :
After purchasing the module you can install the module your Odoo ERP software.
Send Whatsapp messages to your Customers :
You can start sending whatsapp messages from customer contact form
Step-1: Setting up whatsapp number:
In Customer Contact form, Enter whatsapp number of customer as showed in the below form.
Make sure use country mobile code without the + sign.
You can use separate Whatsapp number or you enter Whatsapp number in mobile field also.
Step-2: Message from Odoo to Whatsapp –
Click on the smart button “Message On Whatsapp”.
Step-3: Enter your message :
After you click on the smart button a pop window will be open. As showed in the below screenshot.
Enter your message in the message box and click on the send button.
Step-4: Send message from Odoo :
Once you click on the send button you automatically redirect on the whatsapp web api page. Then you just need verify the message and click on the Continue.
If it is on the PC, WhatsApp Web page opens. If it is on the smart phone, then your WhatsApp application opens directly, in both cases the conversation opens directly.
In below screenshot you can see the message.
Send Order Confirmations on Whatsapp from Odoo
After creating the sale order You can send the confirmation message on the customer whatsapp number.
Step-1: Click on the “Send Whatsapp Message” button.
Step-2: Click on the send button
You can see the below screenshot the template of confirmation order is automatically created, You just need to send the message.””
step-3: After click on the send button you automatically redirect on the whatsapp web api page. Then you just need verify the order confirmation message and click on the Continue.
In below screenshot you can see the order confirmation message sent on the whatsapp.
Send Invoice paid confirmation on Whatsapp from Odoo
After customer paid the invoice of order. You can send the invoice paid message with invoice url on the customer whatsapp number.
Using the Invoice url link customer can view the invoice and download the invoice.
step-1: Click on the “Send Whatsapp Message” button. After customer paid the invoice, then click on “Send Whatsapp Msg” button automatically visible. You can see the below screenshot.
Step-2: After clicking on the send button pop window will be open in that you can see the invoice message template and invoice url automatically generated. After that you just need to click on the send button.
step-3: once you click on the send button you automatically redirect on the whatsapp web api page. Then you just need verify the invoice confirmation message and click on the Continue.
In below screenshot you can see the invoice paid confirmation message sent on whatsapp.
The above are some of the features of this Odoo App – This app is fully further customizable as per your business processes. For any information on this connector you can connect with us through email@example.com
Frequently Asked Questions